Shipping & Returns

 


 

Shipping Policies & Rates

We ship our products all round the world mainly using Australia Post services. 

 

Domestic shipping (Within Australia): FREE standard shipping within Australia!

 

International shipping: we ship to most of the countries around the world such as the U.S., Canada, UK and New Zealand etc. For international customers, there is a flat fee of $14.99 for standard shipping. If you are unsure about whether we deliver to your destination, feel free to drop us an email on inslimtea.au@gmail.com or send us an inquiry from through “Contact US”.

 

How long does shipping take? We endeavor to process your orders straight away and try to post them ASAP. For domestic shipping: from the moment you receive our postage confirmation, it usually takes about 3 to 5 working days to reach your package depending on where you live.

 

However due to some circumstances which are beyond our control, please allow up to 7-10 working days for your order to arrive especially if you live in a remote area. For international shipping: please allow 8 ~ 15 working days for your parcel to be delivered although in most cases, it took much less days.

 

Express shipping: For both domestic and international buyers, if you can not wait and prefer to receive your teas fast, please drop us an email with the details of your location and we will send you a quote straight away as it does vary a lot.


 

Refund & Returns

At IN SLIM TEA CO., we are committed to our customer satisfaction. We are more than happy to accept refunds for damaged goods during the shipping process provided you have returned the item in its original condition in the original packaging within 7 days of receiving your item.

 

The customer will be responsible for returning the item at their own cost. Once we received the returned product and confirm the condition, we are happy to replace a brand new pack and post to you ASAP at our cost. Also, please be aware that we do not accept refunds just because you simply changed your mind or the product didn’t meet your expectations.

 

For the return postal address, please email us on inslimtea.au@gmail.com or fill in an inquiry form on “Contact Us” for more detailed instructions and postal information.